1. Eligibility for Returns and Exchanges:
- Returns and exchanges are accepted within 30 days from the date of purchase.
- The item must be in its original condition, unworn, and accompanied by the original packaging and tags.
2. Exclusions:
- Customized or engraved items are not eligible for return or exchange.
- Items purchased during promotional events or sales are final and cannot be returned or exchanged.
3. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at support@nmcjewels.com.
- Provide your order number, a brief description of the issue, and clear photographs of the item.
4. Return and Exchange Process:
- Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- For returns, a refund will be issued to the original payment method once the returned item is received and inspected.
- For exchanges, the replacement item will be shipped after the returned item is received and inspected.
5. Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
6. Refund Timing:
- Please allow up to 5-7 business days for your refund to be processed after we receive the returned item.
7. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team immediately for assistance. We will cover all associated costs for return shipping and send you a replacement item.
8. Contact Information:
- Customer Service Email: support@nmcjewels.com
Thank you for choosing NMC Jewels. We value your trust and are dedicated to providing you with the highest quality jewelry and service. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Love, Nat & Stef
